Terms and Conditions

Our Terms, Conditions and Policies below refer to services and expectation set out between you “the client” and us “555 Data Recovery Co.” ABN 63 380 913 359 with a device, article or item for recovery we identify as your “device”

1) Your device presented for data recovery is in a state of non-function, and you understand the process involved with data recovery may further damage or reduce the function of the device. This includes device disassembly, glass, screen, case and malformation of your device. You accept and understand this may occur and accept this risks and damages in all cases. An example of this may be accessing a device within a sealed laptop/tablet/phone where casing or screen must be removed for access.

2) Recovery on any device is not guaranteed and 555 Data Recovery Co. is not responsible for a non recovery event in any circumstance.

3) Partial data recovery is charged the same as a full data recovery. We deem a case non recoverable if we recover no data.

4) Covid 19 or similar outbreaks– During any restriction, our services may be delayed.

5) Free assessment – In most cases, we will not charge you to assess your device within the initial stage of analysis. We will assess (which may involve some preliminary data recovery or repair works), then contact you in regards pricing, timeline and details of potential data recovery. If we deem an assessment fee is or maybe required, we will inform you before proceeding with the assessment.

6) Attempt Fee – Some recovery tasks where the device has had a prior recovery attempt or we deem the recovery task a high risk or we believe there is a potential for a obvious non recovery, we may at our discretion request a non-refundable attempt fee before proceeding further. We will inform you before proceeding with the assessment.

7) After the data is extracted from your device, we will let you know and transfer the data to a new destination device if you don’t provide your own. This is usually a Portable Hard drive, USB memory drive, cloud storage or email.

8) Your original device, unless otherwise requested, will be securely disposed of, or recycled at day 14 after recovered data has been returned to you. In most cases you will need a destination device for your recovered data. You can provide your own destination device or we can provide new destination if needed.

9) Payment. We charge for our services like any other business. If we quote you for data recovery and you accept this by phone, email or in person, we interpret this as an agreement between you and 555 Data Recovery Co. for services requested and provided which is payable. We may also request at our discretion, a non refundable deposit or full payment prior to full recovery task completion.

10) All prices are subject to 10% GST

11) Devices and accessories left with us without contact or collection, will be securely disposed of, or recycled after 30 days without further notice. This includes quote declined jobs and non recovery cases.

12) Any work we perform on your device may lead to voiding manufacturer or third party warranty’s. If you intend to make claim for manufactures or third party warranty’s after any attempt to recover data, then we highly recommend you obtain written consent from the manufacturer or third party prior to any recovery attempt.

13) Terms, Conditions and Policy’s are subject to change without notice and are current at time of services offered and completed.

We store your data securely for safekeeping for 14 days to ensure you have your data safely in your hands

1) For the use of Data Recovery, we may and usually store your data on our secure servers for during and a set time after completion of recovery. These servers may be either onsite or cloud based.

2) We can at your request securely delete your data at an earlier time. This request must either be made in person with acceptable ID or by email instruction from the person who initiated the recovery case. This cannot be done by phone.

Click here for our Privacy Policy

1) Our industry standard policy of a “No Recovery – No Fee”, Where we make an attempt of data recovery and fail to do so due an unrecoverable circumstance, we don’t charge you for our time and services.

2) This Policy excludes a recovery task where you were previously advised of an attempt fee and quoted accordingly for that fee and accepted.

3) If we give you an upfront indicative quote and successfully recover your data, but you choose not to proceed with our services (decline), a $165 diagnostic fee will apply.

4) Shipping is not a free service and will be charged in all cases of recovery including non recovery and quotation decline scenarios.